You’ve received my return, but I haven’t been refunded yet
We ask that you please wait 14 working days from the date that you sent the knit(s) back to us before contacting us about your return.
Once your return has been processed, you’ll receive a confirmation email notifying you of your refund.
Once your refund has been processed, it can take up to 5 working days for the funds to show in your account. This time may vary depending on your bank.
If 14 working days have passed since posting your knit and you haven’t received a confirmation email about your refund or exchange, please contact us here with the following information and we’ll look into this for you:
- Your name
- Email address
- Order number
- Item(s) returning